I just bought a new car here. Everyone I encountered there was professional and friendly. Particularly, Brad, the financial consultant is very helpful and supportive. He explained everything about finances and suggested the great protection of the new car.Also Allan was a big help. He made buying a car a comfortable and enjoyable experience.The car is awesome.
They have been striving to improve customer service, especially in the service department, and it shows.
Very convenient location for people living on the Gulf Islands to bring their var in for regular professional service. The staff was very accommodating and friendly.
I recently purchased a 2018 Tiguan from Victoria Volkswagen. Before coming to that decision I had test driven a number of cars through Victoria Volkswagen and their competitors. I soon realized that I had the most fun behind the wheel of Volkswagens and Allan and Matt were incredibly patient and helpful in narrowing the decision down to which Volkswagen best met my needs. Without hesitation I am happy to recommend Victoria Volkswagen to any car shoppers out there!
Needed a battery replaced in a pinch this morning, service jumped all over it and had me back on the road within the hour. Awesome service!
I'll start by saying I really dislike buying cars. I especially dislike buying them from dealerships as the deal always feels insincere and shady - as though I've somehow been ripped off. However, the experience I had at Volkswagen Victoria was the best I've ever had at a dealership. So good, in fact, that I hugged Allan at the end (who does that after they buy a car?).Allan was accommodating, welcoming, kind, knowledgeable, attentive, understanding and patient. I'm sure my husband and I would have sent most people over the edge, but Allan stuck with us and made the deal happen (I've got to give kudos to Adam as well for helping out with that). The very best part is that I love the car Allan sold us and I feel confident that it's a great car. So very happy with our pre-owned Jetta!! Thank so much!!
Very customer oriented and willing to go above and beyond to put the customer first. Sales team, specifically Adam and Sandi were awesome to work with, really felt like they wanted what was best for us at the time and not just pushing to make a sale. Will be back.