We had an enjoyable experience at Volkswagen Victoria. After visiting a few dealerships from Nanaimo to Victoria, we really found the atmosphere at Volkswagen Victoria to be welcoming, friendly, and professional. Our sales consultant, Dane, was excellent. Dane was approachable, communicative, not ‘pushy’, and had a great quirky sense of humour. We really appreciated Dane going to bat for us and getting Krista into her 2019 Alltrack for an exceptional price. Furthermore, Dane had the roof-rack accessory installed at my request and ready for us when we came in to purchase the vehicle. Thanks Dane! Did I mention that our dog, Blue, enjoyed his time there too!
I have been through a couple of complicated repairs with the service department and in both cases I was very impressed with the communication and interaction they had with me during these repairs. They do their best to ensure there are no surprises. Phillip and his team are doing a great job with their customers there.
Had a really positive experience buying a used VW Golf from Dane at VW, would definitely go back
I can't say enough good things about Volkswagen Victoria!!I bought my second Volkswagen there on the weekend and was extremely impressed by the amazing service and dedication to customer care.As soon as I started looking for a vehicle the sales manager was able to find me exactly what I was looking for (I had a lot of specifications for a used car). Not only did he find me my dream car but happily filled all my requests. Matt has the friendliest attitude and runs a fantastic sales team! It is evident that he really cares about customers and his team!Matt set me up with the BEST sales associate who coordinated my sale and made sure I was happy with everything. Robert was so accommodating, put no pressure on me and has such an incredible customer service attitude. He was very knowledgeable in all the vehicles and taught me everything about mine. I would highly recommend Rob if you are looking to purchase a Volkswagen!Last but not least, the finance manager is an absolute star! Such a quick and easy process with Brad! He is very knowledgeable in everything VW has to offer and also takes a no pressure approach. Brad set me up with only what I really needed and was more than reasonable with helping me out.This team went above and beyond for me!Thanks Volkswagen Victoria!......The cars are what attract initial customers...your dedication to customer care is what brings them back!
I was looking for a fuel efficient commuter car and my landlord's boyfriend recommended checking out a Volkswagen. I've mainly driven Hondas and Mazdas, but decided to check out a VW Golf. I made an e-mail enquiry and heard back from the dealership immediately. My wife and I visited the dealership Saturday afternoon after test driving another vehicle. It was busy and while the front desk person was friendly we decided to leave rather than waste our afternoon. On the way out we ran into Matt, the sales manager. He was very friendly and encouraged us to come in...promises of Nespresso and immediate service convinced me and my wife. Matt introduced us to Dane Eivindson, a Sales and Lease consultant. Don't let his age dissuade you...Dane know his stuff and is extremely personable. He took us out for a test drive that really enabled us to drive the vehicle in different conditions (windy roads, highway, in the city). Both he and Matt made purchasing a vehicle a pleasant experience. They were both honest about pricing and applied zero pressure (no...'I have to go talk to the manager' BS). At no time did I feel rushed or pressured. Brad, the finance guy, did not try to oversell us on warranties or other packages. He was to the point and made sound recommendations. Again, I did not feel like he was wasting our time. On the whole, I would definitely purchase another vehicle from Volkswagen Victoria. Ask for the three guys that we dealt with and I suspect your experience will be much the same.
Had an amazing experience with Mike and the team was very helpful and with all the parts questions I had! Definitely recommend stopping in! Thanks guys
I just moved to Victoria from the states; Michelle was extremely helpful and supportive. Delighted to have found my new VW service location!